Swap Member Hub

A one-stop resource for everything you need as a Swap Member!

Announcements 

Claire Joy is originally from Cambridge, MA and has called Boston, Brooklyn, San Francisco and Los Angeles home. She received a Bachelor of Fine Arts from Pratt Institute with a degree in Interior Design and completed the Graduate School of Education, Management Development Program, at Harvard University. Claire has worked as a personal stylist, interior designer, visual display artist, costume designer, and Director of College Admissions. Claire’s own art practice is rooted in the dance traditions of the African Diaspora and both traditional and alternative performance. She has shown visual work and performed in Copenhagen, New York, New Orleans, San Francisco, Boston and Los Angeles. In 2010, Claire won Best Costume Designer for her role on a short film project for the City of San Francisco 48 Hour Film Festival. As a personal stylist, Claire is passionate about helping people have more fun in getting dressed, feeling self-assured in their body and how they express themselves through clothes. Claire's motto is to shop second-hand first and she teaches people how to shop sustainably while diving deeper into how you want to show up. 

Sort & Swap — Saturday, June 20

We could really use all hands this week — we have more clothing than usual to sort and hang, and it’s the perfect chance to see tons of great items before anyone else does.

Sort & Swap is:

A huge clothing drop
A fun way to meet other members
Ideal for members who live farther away (you’ll see more clothing at once than any regular visit!)
A major help to the whole community

If you’ve been thinking about coming, this is the week we truly need you!

Times: 10 a.m., 11 a.m., 12 p.m., and 1 p.m.

Available times: 10 a.m., 11 a.m., 12 p.m., and 1 p.m. Sign‑up required.

Personal Styling with Claire — Sunday, June 28

1:00 p.m., 2:30 p.m., & 4:00 p.m.

Let Claire help you dress your best, find pieces you love, and make getting dressed feel confident and easy. You’ll get a full hour of Claire’s attention, where she will be pulling pieces, building outfits, and helping you understand your style so you walk away feeling amazing.

$125 for one hour of style help that will change your everyday! 

Mend & Swap — Sunday, June 28 at 3 p.m.

Got a shirt with a hole? Pants that drag? A Clearance Sale treasure that needs a little love?

Bring it to Mend & Swap.

Haley will teach you simple, practical fixes including mending a ripped seam, sewing on a button, hemming, patching and help you make your pieces good as new.

Already know how to sew? Bring your project and enjoy the company. 

When you sign up and attend, you will receive a $5 gift card to Dunkin Donuts! Sign‑up required.

Red, White & Blue Spotlight

Get 4th of July ready! Our spotlight this week is full of festive, summery pieces in red, white, and blue. Come grab something fun for the holiday.


                                                        
Save this website to your favorites so you can easily find all the info you need! Or if you have an andriod download our app

Shareholder Letter 

To our Swap Members,

As we have said goodbye to 2025, I want to share something new with you, something I hope will become a tradition. Our first annual SwapIt Shareholder Letter!

A moment each year to reflect on our wins, our challenges, and the path forward, together.

Even though we’re not a traditional corporation, members function a lot like shareholders: you invest in this community, benefit from its growth, and you deserve to understand how SwapIt is growing, evolving, and making decisions. This letter is one way of honoring that relationship.

This year was about consistency, experimentation, and laying the groundwork for the bigger vision SwapIt has always been moving toward. Like any healthy business, we saw both progress and friction. Both have shaped where we’re headed next, and we’re excited to share that direction with you.

 
Consistency 

Win: We operated on a more regular schedule than ever before. Including hours open and ways to swap with us. 
Context: This consistency helped members plan their visits and kept the store’s energy steady week after week.
Opportunity: We know we’re still not open as consistently or as often as many swappers would like. Expanding our hours remains a priority as we grow.

 
Member Experience & Programming

Win: We offered more ways to swap than ever including Sort & Swap, Sip & Swap, Swap Time, the Google photo album, Item Spotlights, Style Time, and more special events.
Context: This variety gives members the chance to find what they love in the way they want to find it.
Opportunity: Not every offering is being used to its full potential. In 2026, we’ll refine our programming to focus on what brings the most joy, value, and connection.

 
Inventory & Member Growth

Win: We introduced a new, highly successful way to bring in better clothing and welcome new members at the same time.
Context: This approach elevated the quality of our inventory and brought fresh faces into the community.
Opportunity: These efforts are sporadic and became tied to discounts. As we refine our model, we’ll shift toward strategies that support long‑term financial health and consistent quality clothing.

 
Space Improvements

Win: We upgraded our lighting, refreshed the dressing rooms, and gave the store a fresh coat of paint.
Context: These changes made the space brighter, more upscale, and more aligned with the experience we want members to have.
Opportunity: There’s still more to do. The space deserves ongoing care, and we’re committed to continuing that work.

 
Looking Ahead: Growing Into Our Mission

As we start 2026, our focus is simple and deeply aligned with why SwapIt exists: keeping clothing out of landfills by making secondhand shopping the easiest, and most intuitive choice.

For swapping to become the default, it has to feel effortless. It has to feel fun. It has to feel worth the trip. And it has to fit into people’s real lives, their schedules, their styles, their time.

Everything we do next will be centered on that mission:

Making swapping more enjoyable by elevating the experience, the space, and the service.

Making swapping less time‑consuming by helping members find what they love faster.

Growing our capacity for services so we can be open more often, offer more support, and meet the needs of a growing community.

We’ve proven the heart of the model. We’ve built a community that believes in the power of swapping. Now it’s time to grow into the next layer of the vision. One where secondhand isn’t just a good choice, but the best choice for more people because of the way we provide our services and our space.

This next chapter is about strengthening what works, refining what doesn’t, and expanding our ability to serve this community with the consistency, creativity, and care it deserves.

Thank you for your trust, your enthusiasm, and your belief in what we’re building.

Every visit, every swap, every conversation, and every shared moment has shaped this space in ways I could never have imagined when we first opened our doors.

Our next steps are taken with a clear mission and vision that’s finally ready to grow. I’m grateful to be building this next chapter with you.

This community has been shaped by you from day one and we never want that to change. If something ever comes to mind that strengthens our mission, I’d love to hear it.

Have a swapping good day,

Stefanie

March
Thursday, 14th: 11:00 am - 1:00 pm | Swap Time
Thursday, 21st: 11:00 am - 1:00 pm | Swap Time
Tuesday, 19th:10am,11am,12pm | Member Sort & Swap-- Register HERE

Swap Sessions Explained

Store Hours

Need more info? Click on the time in the calendar to see full details and descriptions of the Swap Session

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Book a Time to come in! 


All store hours are shown on Glofox. Scheduling is only required for Sort & Swap and Style Time or if specifically stated.
Hover over the time slot to reveal the Book button. Click Book to see the details or to schedule yourself. 

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SwapIt Style

Membership Cliff Notes

Click the photo to watch our Swap Membership onboarding video

*Swap Time is swapping on your own
*Member Sort & Swap requires an appointment and as you help you get first dibs. You can book HERE
*Sip & Swap is swapping for adults and includes bubbles.
*Clothing, bags and shoes count as swaps in
*Any textiles not suitable for swapping please put in a separate bag when bringing in
*You can go negative with swaps, just bring them in by the end of your membership or there is a $5 charge per negative swap
*We update your swap count for you. It is not the credits tab in Glofox.
*Bring a friend at any time by singing them up for One Free Swap
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Need help planning your next visit to the store?
Call or text us at (617) 466-9863‬